Privacy Policy

Safa Sanctuary Inc ("Safa Sanctuary," "we," "our," or "us") is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and how we protect it, including information collected through phone calls, SMS/text messaging, online forms, and other communications facilitated through RingCentral.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, email address, mailing address.

  • Communication Information: Call records, voicemail messages, SMS/text messages, and other communications exchanged with us via RingCentral.

  • Form Submissions: Information you provide when completing intake forms, contact forms, or service requests on our website.

  • Technical Information: IP address, device type, browser type, and basic usage data when you interact with our website or communication platforms.

We only collect personal information that is necessary to provide services, respond to inquiries, and support our mission.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To communicate with you regarding services, resources, referrals, or inquiries.

  • To provide client navigation, support services, and follow-up care.

  • To send appointment reminders, service-related updates, and relevant organizational communications.

  • To improve our programs, services, and website functionality.

  • To comply with legal, regulatory, and reporting obligations.

We do not use your information for commercial advertising or unrelated marketing purposes.

3. SMS/Text Messaging and Mobile Opt-In (SMS Terms of Service)

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Safa Sanctuary Inc. Consent may be provided by submitting a web form, requesting services, or initiating a text conversation with us. These messages are conversational and informational only and may include:

  • Responses to your inquiries

  • Service-related updates

  • Appointment reminders

  • Follow-up communication related to support, navigation, or referrals

If you consent to receive conversational and informational SMS from Safa Sanctuary Inc, you agree to receive such messages for the purposes listed above.

  • Reply STOP to opt out of SMS communications at any time.

  • Reply HELP for support or additional information.

  • Message and data rates may apply.

  • Messaging frequency may vary and messages are sent only as needed in response to your inquiry or services. We do not send recurring marketing campaigns.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Your SMS consent is used solely for direct communication between you and Safa Sanctuary and is not sold, rented, or disclosed for marketing or promotional purposes.

SMS messaging is not monitored 24/7 and should not be used for emergencies. While we take reasonable steps to protect your information, SMS/text messaging is not a fully secure communication method.

4. Sharing of Information

We do not sell, rent, or trade personal information. We may share limited personal information only in the following circumstances:

  • With trusted service providers (such as RingCentral) who assist us in operating our communications and services, and who are contractually required to protect your information.

  • When required by law, court order, or legal process.

  • To protect the rights, safety, or property of Safa Sanctuary, our clients, or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. Access to sensitive information is limited to authorized staff and volunteers who require it to perform their duties.

6. Your Rights and Choices

You have the right to:

  • Request access to or correction of your personal information.

  • Withdraw consent for communications, including SMS/text messages.

  • Ask questions about how your information is handled.

Requests can be made by contacting us using the information below.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Safa Sanctuary Inc
Email: info@safasanctuary.org

Accessibility Notice:
This Privacy Policy is prominently displayed on our website, linked on all relevant web forms, and available in the footer of every page to ensure easy access.